HIPAA, with a signed BAA
Patient information stays confidential. We sign a Business Associate Agreement before we take a call.
Not a call center · Healthcare professionals, here in the United States
Speed to Lead Is Everything.
A patient just raised their hand. We call them. Real people who know healthcare, booking them with your clinic.
Placeholder
Cory's video goes here
Cory on camera: who these people are, and why speed to lead matters.
100%based in the United States
5+ yearsin healthcare, every person
HIPAAcompliant, BAA signed
Every callrecorded for you
The one thing AI can't replace. At least not yet.
The Secret Sauce in Healthcare Marketing.
"Everyone is looking for the secret sauce in marketing. They think it's AI, or Facebook, or some strategy. Of all the millions of dollars we've spent on ads in my 20-year career, nothing moves the needle more than having someone like Cory and his team answer the phone. That is the secret sauce."Jeff IgoeCEO, Conscious Health Connections · Our marketing partner
Why it matters
You Paid for That Lead. Somebody Has to Call It.
You spend all that money on ads, then hand the lead to a front desk that's checking people out. Every hour it sits, it gets colder.
- TV commercials
- Meta ads
- Google ads
- Website forms
- Your clinic's phones
Not what you're picturing
Not a Call Center. A Patient Team.
The call center you're picturing
- Overseas
- Reading from a script
- Sells anything, for anyone
- Rushed off the phone
- You never hear the calls
Hemlock Patient Connect
- Here in the United States
- Healthcare professionals, 5+ years each
- Healthcare only
- As long as the patient needs
- Every call recorded for you
Before we take one call
First, We Learn Your Clinic.
Your patients should never be able to tell we're not sitting at your front desk.
Your therapiesWe train on every oneA session on each therapy you offer, with your own materials.
Your wordsWe say it your wayYour scripts and talk tracks. Provider or doctor? Your call.
Your answersInsurance, cost, financingWe answer the hard questions the way you want them answered.
Your systemsInside your CRMEvery lead, note and status in one place, on your calendar.
How it works
Four Steps. Every Lead.
From the moment they raise their hand to the moment they're on your schedule.
That's the whole job. We just do it really well.
1 The Lead Comes In From anywhere
Wherever They Come From.
A TV commercial. A Meta ad. A Google search. A form on your website. Or we just answer your phones.
- Inbound calls
- Outbound to every form
- Your own dedicated line
TV
Meta
Google
Forms
All of it lands with our team
2 We Call. Fast. Speed to lead
Before They Move On.
The person who just filled out your form is thinking about it right now. That's when we call. Not tomorrow. Not when the front desk gets a minute.
- Live agents all business day
- Overnight leads called first thing
- We keep calling until we reach them
3 A Real Conversation Hear it yourself
They Know How to Talk to a Patient.
We take the time. We listen, we answer their questions about what you offer, and we make sure they understand it before they ever walk in.
- Empathetic
- Knows the conditions
- As long as it takes
Hear a real callPress play
PlaceholderCory's best recorded call goes here.
4 Booked and Sent Back To your clinic
On Your Schedule. With the Notes.
We book it, confirm it, and tell them how to get there and what to bring. The patient shows up knowing what you do and why they're there.
- Booked, confirmed and reminded
- Directions and prep for the visit
- No-shows and cancellations won back
- Notes on every lead
SAMPLE
Appointment booked
- Came from
- TV commercial
- Asking about
- Knee pain treatment
- Scheduled
- New patient consult
- Notes
- Both knees, wants to avoid surgery
Call recording
What you see
Every Week, You See the Numbers.
Time to first call
Leads reached
Attempts per lead
Booked
Confirmed
Showed
No-shows won back
Lead to patient
And every call is recorded.Listen to any of them, any time.
Real people. Real conversations. Real connections. Real patients.
Our people
Healthcare People. On Every Call.
This isn't a room full of people reading a script. They're healthcare professionals, working from their own home offices, who have spent years talking with patients.
Here in the United States
All of us. We don't send your patients overseas. Ever.
5+ years in healthcare
Every person on the team. They know the conditions and treatments they're talking about.
Empathy first
Someone calling about their health is often worried. We treat them the way you would.
The rules
We Follow All of Them.
You're a medical practice. The people on your phones should act like it.
No pay per patient
A set monthly fee for the work. Never per patient, never a cut of what you collect. Built with the Anti-Kickback Statute and Stark in mind.
We never diagnose
We work from the guidelines your providers set. Anything medical stays with them.
You hear every call
Every call is recorded and you have full access. Plus a report every week.
Your data stays yours
Every contact and every patient record belongs to your clinic. Always.
No means no
We only call people who asked to hear from you. If someone says stop, we stop.
Who runs it
An Operator. Not Just a Phone Room.
I'm Cory Mariano. I own and run my own practice today. Before that, I was COO of a cash-pay medical company and helped take it from 2 locations to 36. I know what a missed call costs a clinic, because I have one too.
Every month I sit down with you, go through the calls and the numbers, and tell you what I'd adjust.
"I've never known anybody in this space who works harder than Cory, who is more available, or who treats people with more respect. He gets things done."Jeff IgoeCEO, Conscious Health Connections
Photo placeholderCory's photo goes hereA real, current photo of Cory.
2 → 36locations, as COO
23states launched in
40% → 10%no-show rate
Do the math
What Is a Missed Lead Worth to You?
Use your own numbers. Slide them.
Leads you get a month100
Leads nobody ever really talks to30%
Of the people you do talk to, how many become patients20%
What a new patient is worth$3,000
Leads nobody talked to30
Patients that would have been6
Left on the table every month$18,000
Your numbers, your math. This is not a promise of results.
Who we work with
Just Need Your Leads Called? That's Us.
Need more? These are the people we work with every day. Use one of us, or all of us.
HEMLOCKPatient Connect
Patient callsHemlock Patient ConnectYour leads called, booked and sent back.You're here
Questions clinics ask
Quick Answers
What does Hemlock Patient Connect do?
We are a healthcare call center. When a patient calls your clinic or responds to one of your ads, our team talks with them, answers their questions about what you offer, books the appointment and sends everything back to your clinic. We handle leads from TV commercials, Meta ads, Google ads and website forms, and we can answer your phones too.
Is this a call center?
It does what a healthcare call center does, but it is not what most people picture. Nobody is overseas and nobody is in a row of cubicles. These are healthcare professionals here in the United States, working from their own home offices, who know how to talk with a patient.
Can't AI or a chatbot do this?
Not this. This is not a haircut someone is booking. A person calling about their health needs a real, in-depth conversation with someone who listens, lets them know they found the right place, and leaves them feeling good about coming in. That is why more of them show up. It is the one thing AI can't replace. At least not yet.
Where is your team located?
Here in the United States. All of us. We do not send calls overseas, ever.
What experience do your agents have?
Every person on our team has at least 5 years of healthcare experience. They know how to talk with a patient, and they know the conditions and treatments they are talking about.
What is speed to lead and why does it matter?
Speed to lead is how fast a new patient gets a call after they raise their hand. The longer a lead sits, the less likely that person ever books. So that is what we are built around: getting a real person on the phone with your lead fast.
Do your agents diagnose or give medical advice?
No. Never. We explain what your clinic offers, answer questions about it and schedule the visit. Anything medical is between the patient and your providers.
How do you handle the Anti-Kickback Statute and Stark?
We are paid a set monthly fee for the work of calling and scheduling. We are never paid per patient or per appointment, we never take a percentage of what your clinic collects, and we do not refer patients. That is the kind of arrangement the Anti-Kickback Statute looks at, and it is where a lot of clinics and vendors get into trouble. Stark covers physician referrals, which is not what we do. We still recommend having your own healthcare attorney look at any vendor agreement, including ours.
Are you HIPAA compliant?
Yes. We sign a HIPAA Business Associate Agreement (BAA) with every clinic before we take a call. Patient information is treated as confidential and it stays the property of your clinic.
Can I listen to the calls?
Yes, every one. All calls are recorded and you have full access. You also get a weekly report and a monthly call review with Cory to go over the numbers and what to adjust.
What do you report back to us?
Every week you see time to first call, leads reached, attempts per lead, how many booked, confirmed and showed, how many no-shows we won back, and how many leads became patients. Every call is recorded and you can listen to any of them. Once a month Cory sits down with you to go through it.
What hours do you cover?
Live agents are on from 9 to 5 in your clinic's time zone on business days. Leads that come in overnight get a call within the first hour we open.
Do I need to use your marketing partners?
No. If you just need your leads called and your phones answered, that is us. If you also need marketing and an AI-visible website, television and video, or print and mail, we work closely with Conscious Health Connections, 1110 Productions and Superior. Use one of us or all of us.
How do we get started?
Tell us about your clinic and where your leads come from. We sign the service agreement and the BAA. Then we learn your clinic: a training session on each therapy you offer, your scripts and talk tracks, how you want insurance and cost questions answered, and how your schedule works. We also look at your recent leads, bookings and shows so we know what we are walking into. Then we start taking your calls.
Will you work for my competitor down the street?
No. We do not take another clinic offering the same services inside your advertising area.
Get started
Tell Us About Your Clinic. We'll Call You.
Where your leads come from, about how many, and what you offer. Cory will reach out personally.
Mechanicsburg, Pennsylvania · Working with clinics in all 50 states